Assistant Property Manager job in Lonavale, Maharashtra 2022

Assistant Property Manager job

Assistant Property Manager job in Lonavale, Maharashtra 2022

 

Job details

Job Type
Full-time

Full Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies, and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service center.

What will I be doing?

As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

  • Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including the number of guests and room rates.
  • Make an appropriate selection of rooms based on guests’ needs, code electronic keys, and confirms the room number and rates with a written confirmation.
  • Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
  • Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
  • Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveler’s checks, and other forms of payment, and converting foreign currency at current posted rates.
  • Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours, special VIP programs, events, etc.
  • Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
  • Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest.
  • Actively take part in training where and when required, attending formal training sessions and on-the-job training to ensure standards and develop skills and abilities.
  • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, and being innovative and creative to provide quality service and customer care to team members and guests.
  • Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
  • Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at home” when they arrive.
  • Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
  • Handle complaints promptly and efficiently, take the necessary action, and inform the Duty Manager or Guest Relations Manager to follow up where appropriate.
  • Follow-up with all guests to ensure satisfaction with problem resolution.
  • Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
  • Ensure that VIP guests are treated personally and recognized as an individual.
  • Assist the Guest Service Manager by blocking rooms according to guests’ preferences.
  • Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to the VIP level and for special occasions – e.g. Birthdays and Honeymoons.
  • Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items.
  • Liaise with Sales, Reservations, and the Business Development team to handle corporate guests.
  • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
  • Ensure a prompt and efficient departure by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
  • Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members.
  • Apply Hilton’s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
  • Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP, and other properties in China.
  • Up to date with information on facilities, attractions, places of interest, sights, and activities in and around the hotel.
  • Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and IT.
  • Report problems with hotel systems, hardware, or facilities to the appropriate parties and follow up to ensure that corrective actions have been taken.
  • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
  • Attend daily briefings, shift handovers, and meetings and read the logbook on a daily basis.
  • Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon.
  • Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
  • Keep up to date and aware of competitors’ activities in order to be informed.
  • Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value-for-money rates to guests.
  • Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures, and regulations.
  • Be a part of the Fire team when and where directed.
  • Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers, and all other forms of payment correctly.
  • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
  • Maintain the efficiency of departure by checking all guest’s folios to ensure the accuracy of charges.
  • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money, and adhering to Hilton’s brand standards.
  • Attempt to communicate with guests in guests’ native language, if applicable.
  • Remain calm and alert, especially during emergencies and heavy hotel activity, resolving complications such as location changes or credit issues.
  • Adhere to the hotel’s security and emergency policies and procedures.
  • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
  • Carry out any other reasonable duties and responsibilities as assigned.
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Strong communication, organization, and coordination skills.
  • Good team player.
  • Responsible and self-motivated.
  • Patient, responsible, and proactive in dealing with problems.
  • Able to maintain excellent relations with team members.
  • Able to work under great physical and mental pressure.
  • Familiar with computer systems.
  • Fluent in spoken and written English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Bidding Assistant job in Gurgaon, Haryana

 

 

The opportunity

This is an opportunity to grow your career with a market-leading multi-national project management consultancy.

The bid team delivers smart, compelling, consistent, client-focused documents and presentations. Also supports further business development activities through compliance monitoring, the creation and regular update of leads, bids, capability documents, and presentations.

Project: Various projects to support the bids of the India business.

A bid assistant will usually work closely with the bid manager or bid coordinator and will assist them in developing a proposal structure. The role also requires either writing new content or reviewing and editing previously written content where necessary, working with other bid team members to produce written bid responses and presentation collateral in line with deadlines. The role won’t only involve writing content for use in the bid, but also presentations and all supporting documentation, ensuring a cohesive and consistent approach. The person will also serve as an independent Bid Manager on smaller or fewer complex bids.

Your responsibilities will include:

  • Analyzing tender documents to define client requirements, and deliverables, set deadlines and owners.
  • Owning the bid program, highlighting interdependencies, and monitoring/reporting on progress.
  • Supporting the bid process – participating in bid kick-off / regular progress meetings.
  • Supporting the bid team through mid-bid / site/progress meetings.
  • Appropriate dissemination and communication of client tender clarifications and facilitation of appropriate action in response.
  • Copying and editing responses to ensure compliant, compelling, benefits-driven copy.
  • Working knowledge for advanced calculation, data analysis, consolidation, and validation.
  • Creating impactful, well-designed bid documentation for submission.
  • Supporting bid submissions with relevant photography and supporting graphical / infographic tools.
  • Ensuring all required reviews and adjudication / sign-offs are achieved.
  • Taking the lead in the bid program, ensuring content is fully compliant, and quality checked to deliver a bid to the deadline.
  • Producing and designing presentation slides and leaving behind the content.

About you

You have a relevant graduate degree. You have a high standard of written English, skilled in editing copy to correct grammar, spelling, and punctuation. You have the skill to manage delivery through colleagues, including technical employees at all levels, bid colleagues, marketing and communications, and external suppliers. You have an understanding of the real estate, property, and infrastructure industries.

You have strong organizational skills, Microsoft Office Suite, and advanced skills in MS Excel. You have the ability to establish and maintain cooperative working relationships with the team, colleagues and consultants/suppliers, and stakeholders in a professional, consistent manner. You are Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes. You have experience translating business/brand strategy to content/communications.

You are digitally savvy, can build lasting client relationships, and provide support to strong, motivated teams. You have experience writing and proofreading bid content in a construction or consultancy background and be hungry to grow your career and enjoy the opportunities Mace has to offer.


Guest Services Assistant job 2022

 

Job details

Job Type
Full-time

Full Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security, and service standards for ground operations.

Your Duties

  • Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system, and issuing boarding passes.
  • Providing information to passengers about flight times, gate changes, delays, and other pertinent information
  • Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
  • Tagging luggage and carry-on inspection referred to Teams & Conditions.
  • Boarding guests to the aircraft.
  • Deplaning guests from the aircraft.
  • Providing assistance to guests if any special need: wheelchair, NTL, etc.
  • Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, and in compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
  • Handle documents: GD, crew sign, collecting departure and arrival immigration card.
  • Report to the Station Manager for any risk events to the safety and/or security of the station operations.

 

Your Traits

  • Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
  • Proficient in oral and written English and Thai, or the local language where staff is located.
  • Possess good interpersonal and communication skills.
  • Able to work on shift.

We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer.

Search Firm Representatives – AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.


Executive Pastry Chef job in Bengaluru, Karnataka

 

Job details

Job Type
Full-time

Full Job Description

An Executive Pastry Chef is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings.

What will I be doing?

As an Executive Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive Chef and Sous Chef to deliver an excellent Guest and Member experience. A Pastry Chef will also be required to plan production and develop seasonal offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist in running the pastry section of the kitchen
  • Ensure excellent quality throughout the dessert offerings
  • Bring creativity to the pastry offerings
  • Supervise and coordinate all pastry and dessert preparation and presentation
  • Plan production to facilitate daily requirements
  • Develop appropriate seasonal menu offerings
  • Manage food cost controls to contribute to Food and Beverage revenue
  • Ensure compliance with food hygiene and Health and Safety regulations

What are we looking for?

Pastry Chefs serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • A minimum of 2 years as a Pastry Chef de Partie or Pastry Chef Experience with high volume food production
  • Approaches pastry in a creative way
  • Strong supervisory skills
  • A current, valid, and relevant trade qualification (proof may be required)
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Excellent planning and organizing skills
  • Dedicated to the delivery of exceptional service and continuous improvement

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Relevant qualifications for the role
  • Ability to work a variety of shifts including weekends, days, afternoons, and evenings
  • Proficiency with computers and computer programs, including Microsoft Word, Excel, and Outlook

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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