Technical Operations Analyst job in Gurgaon, Haryana

Technical Operations Analyst job

Technical Operations Analyst job in Gurgaon, Haryana

 

Job details

Job Type
Full-time

Full Job Description

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Technical Operations Analyst I

The Customer Reliability Engineering and Insights team provides customer and system insights through customer feedback, live site performance, and service availability analysis. We focus on supporting and improving the production environment through detecting improvement opportunities, and friction points and quantifying the impact to drive prioritization with our product, technology, engineering, and conversation platform teams.

 

What you’ll do:

  • Actively supervise customer experience through signals from customer feedback
  • Use a wide range of tools (internal / 3rd party) to investigate the issues reported by customers and translate the findings into business recommendations
  • Identify and raise disruptions for any customer or agent-facing services or applications
  • Translate business impact on a global scale to support the determination of priority for a given issue
  • Write analytical narratives tailored to product needs that may push unlocked improvement opportunities in product backlogs
  • Engage with internal product and technology teams to further analyze and gather information
  • Provide reporting and analytics of customer insights and how they impact the business, including regular and ad-hoc reporting
  • Find opportunities to automate processes eliminating manual work and driving efficiencies
  • Understand and follow processes and knowledge documents with integrity
  • Collaborate with other teams to understand and stay updated on potential opportunities and work cohesively towards common goals
  • Assist on various projects and tasks as assigned by leadership
  • Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Share complex content in simple language (verbal and written) and lead by example for the team to look up to
  • Accountable – own results and drives further development
  • Natural Sense of Curiosity – always looks to understand what, why, how
  • Values working across functions – understands the benefit of every role
  • Has a Bias to Action – is results-oriented and acts with vitality
  • Data-Driven – uses data to support decisions

 

Who you are:

  • The qualified candidate possesses 3+ years of experience in the customer analytics space
  • Strong analytical and quantitative skills – experience pulling, manipulating, and deriving insight off of data; SQL, Tableau, Omniture, Splunk, Qubole (data lake platforms)
  • Entrepreneurial approach towards problems, meaning acumen and enthusiasm to solve abstract business problems by using data analytics
  • Understanding of Tech Ops workflows like incident management, production readiness and deployment, capturing failed customer interactions from live site monitors, and identifying signals for better customer experience
  • Experience using agile work management tools such as Jira, Trello, or equivalent
  • Critical thinking skills and logical reasoning abilities are important for being effective in the role
  • Implementing the scientific method with the ability to correlate various data sources to strengthen investigation results with multiple lines of evidence
  • Use of good judgment and attention to detail to identify issues, perform analysis, and share findings with the product, engineering, and business teams
  • Capable of efficiently prioritizing and executing tasks in an evolving environment
  • A curious mind and interest to understand the nuances of a highly complex technology stack by performing self-motivated research to learn independently
  • A strong commitment and willingness to learn as well as share your knowledge with the team
  • Excellent written and verbal English skills
  • Understanding of customer lifecycle, experiences, and its drivers
  • on platform sites such as Google, Amazon
  • Understanding of product campaigns, Test, and Learning performed
  • on products
  • Familiarity with distributed systems in the cloud, such as AWS,
  • Google Cloud, Azure
  • Coding/scripting skills to automate manual efforts

 

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

 

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

 

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.


Front End Engineer, Amazon job Karnataka 2022

 

 

Job details

Job Type
Full-time

Full Job Description

  • Professional non-internship experience with front-end, web, or mobile software development using JavaScript, HTML, and CSS
  • Bachelor’s Degree
  • 2+ years experience in developing front-end and middle-tier software
  • Proficient in front-end languages, libraries, and rendering technologies related to their product domain (e.g., web: JavaScript, Node.js, templating languages, HTML, CSS; mobile: Java, Objective C, Swift, C#, web views, view frameworks).
  • Knowledge of front-end fundamentals (e.g., web: client vs. server rendering); enough to make good trade-offs on implementation.
  • Can convert a defined software design into code and deliver it using current software engineering best practices.
  • Writes code that is production quality, tested, and maintainable, with minimal defects.
  • Understands at a high level how front-end code and experiences are delivered to users (e.g., HTTPS, DNS, CDNs, app stores).
  • Understands front-end software best practices including client-side performance optimization and how to mitigate information security risks.
  • Can understand the maintenance characteristics, runtime properties, and dependencies of software; this includes browser and/or device compatibility, accessibility criteria, user hardware platform, operating system, and build dependencies.
  • Able to identify software defects by reviewing code errors, log files, and metrics, using debug functions, and other common troubleshooting techniques.

Job Summary The Team: Amazon Go is a new kind of store with no lines and no checkout. You simply use the Amazon Go app to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and go. Our checkout-free shopping experience is made possible by our Just Walk Out Technology. It automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our technology uses computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA. We need people who want to join a high-reaching program that continues to push the state of the art in computer vision, machine learning, distributed systems, and hardware design. The role: You are a software engineer with expertise in developing front-end and middle-tier software. You use technology to solve straightforward user interface and UX problems, seeking input and guidance from team members. You work to make product features delightful to use. You are able to take a defined software and UX design, turn it into code, and deliver it on schedule using languages, libraries, and rendering technologies (e.g., web: JavaScript, Angular, react, redux, SCSS, review, templating languages, gulp, bower, HTML, CSS; ). You know how to retrieve data from existing sources, using appropriate technologies for your platform and use case (e.g., web: AJAX, fetch; ). You follow front-end software best practices (especially related to performance optimization and security). Your code is production quality, organized, testable, and maintainable, with minimal defects. You understand at a high level how the code you write and the experiences you create are delivered to users (e.g., HTTPS, DNS, CDNs, app stores). You make appropriate implementation trade-off decisions (e.g., array or hash table). You do not put the company at risk (e.g., pulling in unlicensed code, working on code in unsafe ways, making sure the code you release does not contain sensitive information or expose features prematurely). e.g., JSP, Handlebars You participate in team planning, design, scoping, and prioritization discussions. You seek to learn the business context, UX principles, and technologies behind your team’s software. You work backward from the customer and collaborate with Product and Design to iterate on the best possible user experience. You help your team stay current with the rapid evolution in user experiences (e.g., web/mobile/device innovations, changes in how consumers interact with digital content, etc.). You invent, refine, and develop your solutions to ensure they are meeting customer needs and team goals. You are a passionate advocate for your customer. You assume responsibility for the state of the code you both inherit and produce. You get your code reviewed and test it thoroughly. You understand the maintenance characteristics, runtime properties, and dependencies of your team’s software, including browser and/or device compatibility, accessibility criteria, operating system, and user hardware platform requirements. You classify, store, and handle data in accordance with Amazon policies. You track security risks and mitigate and/or escalate them in a timely manner. You clearly document your software to ensure that future generations of developers understand the intention behind the features and components you build. You may be part of an on-call rotation. In the event of a problem, you are able to troubleshoot, research the root cause of problems, and thoroughly resolve defects. You provide excellent customer support. You take ownership of problems (even when outside your own domain), propose solutions, and either owns their resolution or find the right owner. You participate in the interview process and help your team train and mentor FEE and SDE interns. The ideal candidate will be a leader, a quick learner, and able to work independently. He/she should be able to operate in a very fast-paced environment where time to hit the market is super critical. The candidate will need to balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices. Other responsibilities include: * Leading development and maintenance of key system features * Working with other team members to investigate design approaches * Prototyping designs and testing them with teammates * A/B testing of the UI components and user acceptability testing * Compatibility testing with different device types, screen sizes, resolution, browser versions, etc. * Working in an Agile/Scrum environment to deliver high-quality software against aggressive schedules

  • Experience with Large UX developments
  • Strong analytical skills with demonstrated problem-solving ability
  • Eager to learn, enjoy a fast-paced environment
  • Driven to provide the best customer experience via technology-ability to drive innovation
  • Experience in using Amazon Web Services
  • Excellent written and verbal communication skills

 


Principal Data Science Engineer job in Bengaluru, Karnataka

 

 

Location: Bangalore, Karnataka, IN
Remote Options (if applicable):

Req ID: 60142

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs of our airline, hotel, and travel agency customers. Join our journey!

Job Description

DATA SCIENCE ENGINEER

The airline industry is going through a drastic transformation in the area of retailing and distribution that requires very advanced data analytics support to optimize revenue performance and customer experience. Recently introduced concepts of Offer/Order Management and Continuous Dynamic Pricing significantly expand opportunities for engaging with travelers through multiple touch points and creating personalized offers accounting for individual preferences and market context. These practices can substantially benefit from a combination of statistical and machine learning techniques leveraging huge volumes and a variety of consumer and competitive data available in the airline industry.
The Data Science Engineer applies expert-level statistical analysis, data modeling, and predictive analysis to strategic and operational problems in the airline industry. As a key member of the Sabre Operations Research team, you will leverage your statistical and business expertise to translate business questions into data analysis and models, define suitable KPIs, and graphically present results to a wide range of audiences including internal and external clients, sales, and development teams. In addition, you will source data from multiple different data sources, write high-quality data manipulation scripts in R, Python, Perl, bash, etc, and develop and ap-ply data mining and machine learning algorithms for advanced analysis and prediction. You will also utilize your strong communication skills to work with developers to support product development cycles and decision makers who need empirical data to promote sales and growth. Responsibilities

  • Work with subject matter experts from airlines to identify opportunities for leveraging data to deliver insights and actionable predictions of customer behavior and operations performance.
  • Assess the effectiveness and accuracy of new data sources, data gathering, and forecasting techniques.
  • Develop custom data models and algorithms to apply to data sets and run proof of concept studies.
  • Leverage existing Statistical and Machine Learning tools to enhance in-house algorithms.
  • Collaborate with software engineers to implement and test production quality code for forecasting and data analytics models.
  • Develop processes and tools to monitor and analyze data accuracy and models’ performance.
  • Demonstrate software to customers and perform value-proving benchmarks. Calibrate software for customer needs and train customers for using and maintaining software.
  • Resolve customer complaints with software and respond to suggestions for improvements and enhancements.

 

Job Requirements

Required Qualifications

  • Advanced Degree in Statistics, Operations Research, Computer Science, Mathematics, Machine Learning, or related Quantitative disciplines.
  • Proven ability to apply modeling and analytical skills to real-world problems.
  • Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
  • Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, proper usage, etc.) and experience with applications.
  • Solid programming skills with knowledge of R, SQL, Python, PySpark, or other data-extraction and analysis tools and programming languages such as Java, JavaScript, or C++.
  • Experience with deployment of machine learning and statistical models on a cloud and leveraging services like Amazon SageMaker and Amazon Forecast.

Desirable Qualifications

  • Familiarity with the airline, hospitality, or retail industries and decision support systems employed there.
  • Experience developing customer choice models, price elasticity estimation, and market potential estimation.
  • Understanding of airline distribution, pricing, revenue management, NDC, and Offer/Order Management concepts.

Principal MS + 10 years Extremely diverse/complex work is completed with minimal direction, diverse interactions, and knowledge resources. Assignments are made in terms of broad practice, precedents, policies, and goals. Work may be reviewed for the fulfillment of program objectives and conformance with departmental policy and practice.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive a separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook, and LinkedIn

 

Stay connected with Sabre Careers

 

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Job Segment: Testing, Cloud, Computer Science, Data Mining, Database, Technology

 


ECommerce  Content Specialist job in Hyderabad, Telangana

 

 

Job details

Job Type
Full-time

Full Job Description

The eCommerce Content Specialist is responsible for all aspects of products, verbiage, images, and videos on the Amazon, and Walmart platforms. The Content Specialist’s main KRA is to delight consumers while conveying the requisite information to make the purchase and stand out from the competition. The ideal candidate will have a strong background in writing product content for e-commerce websites, an understanding of marketplace platforms, and the role KWs play in the conversion process.

Responsibilities:
Monitoring Keywords trends to incorporate in listing across Marketplaces
Build copy around relevant Keywords to index better on various channels
Learn Marketplace tricks and implement them to produce engaging customers.
Research Keywords to create product-relevant content with proofreading.
Create an SOP to define an approach to writing copy
Use SEO principle to maximize copy’s reach across Marketplaces
Track and provide analysis of business performance
Ensure SLAs are being achieved while the copy is written
Ensuring all marketing systems and software solutions are functioning properly, and working with
internal and external partners to resolve issues
Maintaining strong rapport with the Advertising team to ensure that the content and ads are
aligned toward higher ranks for the products
Ensuring strategic objectives are being met in alignment with company goals
Collaborate with the internal department to ensure proper execution of marketplace strategies

Skills & Experience:
Proficiency with Microsoft Office Suite (Excel and Outlook)
Communicate clearly in English both written and verbal correspondence
2+ years of direct experience working on amazon content
Attention to detail and ability to multitask
Critical thinker and curiosity for learning
Ability to work individually and collaboratively within a team
Amazon Seller Central, Walmart Seller Center, or Vendor Central experience preferred
Computer skills: Microsoft Office products, with Excel
Experience: 2 to 6 Years
Location: Jubilee Hills, Hyderabad

JOB APPLY NOW LINK; ECommerce  Content Specialist job in Hyderabad, Telangana

ALSO, CHECK OUT THIS JOB; Import/Export Sr. Associate job in Amazon 2022

 

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